Automate direct messages and comment replies on an Instagram professional account.
Slide connects to Instagram through Meta so you can reply to direct messages, react to comments and route conversations into the shared Inbox.
- An Instagram professional account, either Business or Creator. Personal accounts cannot be connected.
- A Facebook Page linked to that Instagram account.
- Admin access to both, through your Meta business portfolio.
- 1Open Dashboard, then Integrations, and select Instagram.
- 2Select Connect Instagram. A Meta authorisation window opens.
- 3Sign in and choose the business portfolio that owns the account.
- 4Select the Facebook Page linked to the Instagram account you want to connect.
- 5Approve the messaging permissions. Slide needs them to read and send direct messages on your behalf.
- 6You are returned to Slide and the account shows as connected.
If the account does not appear in the list, it is almost always because the Instagram account is not yet linked to a Facebook Page, or is still a personal account. Fix that in the Instagram app under Settings, then Account type and tools.
- Reply to a direct message when it contains a keyword.
- Reply to a comment on a specific post, publicly or by opening a direct message.
- Start a multi step flow with buttons and branching.
- Hand a conversation to a human in the Inbox at any point.
Instagram allows a business to message a person only within 24 hours of that person's last message. Outside that window the send is refused by Meta. Design flows so the customer stays engaged rather than relying on delayed follow ups.