Billing and wallet
How plans, usage and payment work, including stores billed through Shopify.
Your plan sets the features and limits available to your organisation. Change it at any time from Dashboard, then Billing.
Usage based charges, such as per message costs set by the channel providers, are drawn from your wallet balance. Top up from the billing screen. Keep a buffer, because sends stop when the balance runs out.
If you installed Slide from the Shopify App Store, all charges are handled by Shopify and appear on your Shopify invoice. Wallet top ups and card payments on the Slide website are disabled for that store, so you cannot be billed twice. Manage your plan from the Slide app inside your Shopify admin.
This applies only to the public Shopify App Store app. Stores connected through a custom app continue to use the Slide wallet as normal.